Politica de privacidad

Management of the contractual relationship regarding the purchase of products and services

The personal data provided will be processed to manage the purchase of NEXUS TELECOM products and services, provide the service, maintain it, and manage the contractual relationship with the customer or user.

Categories of personal data processed: Categories of personal data processed: first name, last name, email address, phone number, transactional information related to the purchase of products, receipts, and payment and/or bank account information for direct debit of invoices, mobile number portability transactions, as well as any other information collected, if applicable, through customer service channels, date of birth, Tax ID or Foreign Resident ID, mailing address, installation address, landline and mobile phone numbers, and billing address.

Legal basis: The legal basis for the processing of your personal data is the performance of the contract entered into between you and the seller (terms and conditions and legal basis for the private sale). Without the personal data provided, the contract could not be concluded.

Customer service

If you request product information or submit inquiries, suggestions, complaints, claims, or reports of issues through any of the channels that NEXUS TELECOM provides for this purpose (specific form, phone, or email), your personal data will be processed to manage and respond to your request via email or phone, depending on the method you used to submit your request.

Categories of personal data processed: first name, last name, email address, phone number, transaction information related to the purchase of products, receipt and payment details, date of birth, and any other information you voluntarily provide in your request.

Legal basis: The legal basis for the processing of your personal data is the performance of the contract entered into between you and the seller (terms and conditions and legal basis for the private sale). Without the personal data provided, your request cannot be processed.

Marketing Activities

With your consent, we will process your personal data to carry out marketing activities, including sending marketing communications about products, services, and promotions related to the telecommunications sector in which NEXUS TELECOM operates, including personalized communications based on prior profiling, via any means, including electronic channels such as newsletters, discounts, promotions, relevant information, or commercial information regarding your sector

Categories of personal data processed: Your email address, phone number, and mailing address will be used to send you marketing communications. Personalization parameters (demographic criteria, transactional information, and inferred socioeconomic parameters) will be used to ensure that you receive only marketing communications that we believe are most relevant to your interests.

Legal basis: This processing will only take place if you voluntarily provide your express consent by checking the box provided for that purpose on the various forms on this website. Please note that, in addition to the other rights granted to you under data protection regulations, you may also withdraw your consent at any time and request to be removed from the mailing list for commercial communications, or request not to be subject to automated individual decision-making, including the creation of your profile, requesting human intervention in automated decision-making, expressing your views, resolving any questions you may have, or challenging such decisions in accordance with the provisions of the section titled "What are your rights when you provide us with your personal data?" included in this Privacy Policy.

Envío de encuestas

If you purchase any of our products or services, NEXUS TELECOM may send you surveys via electronic means (email, SMS, telephone calls) to find out how satisfied you are, what your experience has been like, and whether you have any suggestions regarding the product or service you have purchased. Your feedback will help us to improve NEXUS TELECOM’s processes, products and services.

Categories of personal data processed: email address, telephone number, transactional information relating to the purchase or booking of products and services, country (to ensure that the survey is sent in the language of the country you provided during the purchase process, so that you can understand it at all times), and any other non-personal information you provide through the surveys you complete.

Legal basis: This processing is necessary to meet the legitimate interests pursued by NEXUS TELECOM in order to ascertain its customers’ views on the products and services they have contracted and to receive any suggestions they may have in this regard. NEXUS TELECOM understands that the rights and freedoms of its customers are not infringed and that there is a balance between the interests of both parties insofar as this processing enables the intended purpose to be achieved (to ascertain customers’ opinions), which is necessary for NEXUS TELECOM to improve its products, services and operational processes and for customers to benefit from an improved quality of experience.

However, you may at any time object to the processing of your personal data or exercise any of the other rights granted to you under data protection legislation, in accordance with the procedure described in the section entitled “What are your rights when you provide us with your personal data?”, which is included in this Privacy Policy.

Market research and analysis

NEXUS TELECOM will separate the postcode and country you provide via the forms on this website from the rest of your personal data in order to produce aggregated quantitative and qualitative statistical reports for the purpose of conducting market analysis and research. This enables us to assess our market positioning based on the geographical area from which our products and services are purchased, and to make strategic business decisions (for example, sales trends).

Categories of personal data processed: aggregated information relating to postcode and country, which has been previously de-identified from the rest of the personal data provided.

Legal basis: this processing is necessary for the purposes of the legitimate interests pursued by NEXUS TELECOM in identifying and understanding the geographical area from which its products and services are purchased, in order to fulfil the purpose described.

However, you may at any time object to the processing of your personal data or exercise any of the other rights granted to you under data protection legislation, in accordance with the procedure described in the section entitled “What are your rights when you provide us with your personal data?”, which is included in this Privacy Policy.

Sharing of content by users who have previously mentioned or tagged NEXUS TELECOM on social media

If you share content on your social media and mention the NEXUS TELECOM user account (for example, by mentioning us in stories or posts…), we may process your personal data to promote the image of NEXUS TELECOM on our social media profiles by sharing the post in which you mention NEXUS TELECOM.

Please note that we do not control the processing of personal data belonging to users of the social media platforms on which NEXUS TELECOM has a registered account (Facebook, Instagram and LinkedIn). For further information on how and for what purposes the social media provider collects and processes personal data, and on users’ rights and options to protect their privacy, please consult the applicable privacy policies of the social media provider.

Categories of personal data processed: user account, image and/or voice of the social media user and/or any third parties who may appear in their post.

Legal basis: this processing will only take place if you voluntarily give your express consent by replying in the affirmative to the direct message sent from the NEXUS TELECOM social media profile.

Prevention and detection of potential fraudulent activities

To implement the necessary measures to prevent and detect any misuse of the website or potential fraud relating to the purchase or booking of products and services that could affect NEXUS TELECOM itself or its customers. If any potential fraudulent activities relating to the payment for products and services are detected, NEXUS TELECOM may disclose information regarding the affected transaction and the identifying details of the person who carried it out to the operator of the payment platform used and, where appropriate, to the relevant public authorities so that the necessary measures may be taken in each case.

Categories of personal data processed: transactional information, payment details and contact details provided during any fraudulent purchase attempts.

Legal basis: this processing is necessary for the purposes of the legitimate interests pursued by NEXUS TELECOM.

Use of cookies and similar technologies

NEXUS TELECOM uses its own and third-party cookies and similar technologies via this website and, as a result, processes, stores and shares users’ personal information and data when they browse the site, in accordance with the purposes and configuration settings made available to users at all times.

You can find full details regarding the use of cookies and similar technologies on this website, the processing of personal data resulting therefrom, and how to manage your consent in our Cookie Policy. Cookies Policy.

Compliance with legal obligations

Personal data will be processed to comply with legal obligations applicable to the Data Controller arising from the relationship with you as a customer and the processing of your personal data in accordance with European Union law and/or the applicable domestic legal framework (legal obligations under tax legislation, personal data protection legislation, commercial law, user and consumer protection legislation, regulations on information society services and e-commerce, civil law, accounting regulations, etc.).

Categories of personal data processed: first name, surname, telephone number, email address, document proving the identity of the data subject, transactional information regarding their purchase, where applicable, or any other necessary information that may be required to comply with legal obligations at the request or on the instruction of the competent supervisory authorities.

Legal basis: compliance with legal obligations applicable to the Data Controller in accordance with European Union law and/or the applicable domestic legal regime.

CCTV

Monitoring of access to the interior of shops and offices for the purposes of prevention and customer guidance, and compliance with internal regulations, checking the condition and operation of general facilities in shops and offices; the provision, where contracted with security companies, of surveillance and protection services for persons and property; and the verification of alarm triggers via cameras installed in shops or offices (alarm management services) for the purpose of transferring and communicating such information to the competent police or judicial authorities.

Categories of personal data processed: images captured by video surveillance systems.

Legal basis: The primary legal basis for the processing is the public interest, in that the video surveillance system is used to ensure the safety of people, property and facilities. However, the legitimate interest of the data controller may also serve as a legal basis.